Positive Reviews
positive:
Nice rooms with even nicer views.
Most guests find the rooms to be sparkling clean, with comfortable furnishings and plenty of space. Many guests appreciate that the beds are outfitted with many pillows of varying softness, and the mattresses are very comfortable as well. Several guests m
positive:
Welcoming, professional staff.
Most guests give the front desk staff rave reviews for their personable and professional customer service, noting that they happily "go above and beyond" to make their stay comfortable.
positive:
Compliments to the chef...
Guests rave about the hot breakfast buffet, and those who stay in the warmer months note that the courtyard is a lovely place to have coffee or a glass of wine. The wait staff get high marks for friendly, attentive service.
Negative Reviews
negative:
Wi-Fi free for members only.
While the additional fee for Wi-Fi is generally considered quite high, the service is free for members of the chain's loyalty program, and membership is free. However, several guests were disappointed in this policy.
negative:
Pricey drinks and long walks...
While most guests enjoy the food, several have commented on the relatively high price for drinks. Others have noted that it is a bit of a hike to some of the rooms, and there are no lifts.
negative:
Renovations underway...
Many guests note that while the bathrooms have been updated, the bedrooms are ready for the same treatment as the furnishings and decor are beginning to reveal their age. A renovation program is underway as of 2015, and few guests have noted any inconveni