Positive Reviews
positive:
Exquisite on-site dining
Many guests appreciate that young children dine free, and there is a separate children’s menu. Others add that there is a large variety of grilled steaks, the atmosphere is lively, and the seating is ample, and love that the salad bar is replenished promptly.
positive:
Friendly and professional staff
Several guests comment that the front desk staff is helpful, and say that tour assistance is provided in a proficient manner. Others add that the check-in process is efficient, and appreciate that the manager greets guests with a smile.
positive:
Ideal location
Many guests mention that Hershey Park is nearby, which is home to retail shops, concerts, a walk-through zoo, and acres of botanical gardens overlooking the town of Hershey. Others add that the Giants Center hosts an impressive line-up of star-studded performances, including concerts, professional ice shows, and family events.
Negative Reviews
negative:
Crowded and noisy atmosphere
Some guests say that the property is a popular venue for conventions, and note that the lounge can be quite crowded during major events. Others add that the pool is crowded during the summer months, and dislike that there is considerable noise in the hallways and from adjoining rooms at night.
negative:
Poor connectivity
A handful of guests mention that mobile phone reception is patchy in the rooms, as well as certain common areas, and note that the sound quality is poor. Others add that Wi-Fi signals in the rooms are weak, and dislike that there are no signals near the pool.
negative:
Fitness facilities not maintained
Some guests comment that there is poor ventilation in the fitness rooms, and dislike that the air-conditioning unit does not work. Others add that the room is small, the machines are old, and lighting is dim, and say that there are no fresh towels in the changing room.