Holiday Inn Guatemala, an IHG Hotel (Guatemala, Guatemala)

The whole area of the hotel is beautiful with excellent facilities. Guests reported that the lobby is bright, inviting and very clean, the swimming pool is well-maintained and warm and the fitness center features modern equipment.

Getting to this hotel is easy when it is located in such a central area and there is a shuttle bus to take guests there from the airport.  Everything guests will want to see in the city is located only a short distance away.  There are always pl

Guests reported that there is a wide variety of hot and cold items available including items for guests with special dietary needs.  Everything is fresh, healthy and delicious.

Guests reported that staff members at this hotel are quite curt and unfriendly with guests, especially when complaints are made or guests have special requests.  Staff members provide false information about local attractions, they get defensive when

The guest rooms are quite dirty and run-down with air-conditioning units that only blow warm air around.  Guests reported that the carpet in the rooms is stained, there's a lack of hot water in the showers and the sinks leak.  Also reported was

There are a few clubs located in close proximity to the hotel and guests reported that the loud music and drunken, yelling patrons can be heard clearly in the rooms.  Also reported was loud air-conditioning units.