Holiday Inn Express Van Nuys, an IHG Hotel (Van Nuys, USA)

Rates at the Holiday Inn Express Van Nuys are not exactly low, but they certainly compare favorably to other hotels in the area. Guests also note that the free perks make the rooms cheaper in the long run. Breakfast, parking, Wi-Fi are among the amenities that won't cost you an extra dime.

If you're in the area on business, this hotel seems to represent a reasonable choice. Reviews suggest that the business center is well equipped and the Wi-Fi is reliable and offers an acceptable connection speed. That said, it's suitability for business means that it may not be the best choice for a family.

Even if they have other reservations about the hotel, most guests describe the service on offer as something to be commended. Guests report receiving a warm welcome and comment that the staff was attentive to their needs during their stay.

Feedback about the rooms at the hotel is mixed. Some guests found the accommodation was perfectly adequate, but many others found one or more reasons to complain. Reported issues include hard beds, unpleasant smells, and worn fixtures and fittings.

Reviews suggest that the on-site leisure facilities could be much improved. Guests describe the fitness room as small with a very limited selection of equipment. Plus, the pool area clearly needs to be subjected to extra checks by guests. Empty cans, broken bottles, and other trash have been noted in this area.

Aside from the other disappointing aspects of the rooms, guests also occasionally mention that the housekeeping service was poor. Tea and coffee supplies are not replenished and glasses and cups were left unwashed. Some guests also question whether the rooms were vacuumed.