Holiday Inn Express & Suites Springfield, an IHG Hotel (Springfield, USA)

Happily surprised, delighted with the renovations, or better than anticipated, are all compliments from returning guests that are pleased with the recent renovations throughout the inn. The property appears fresh and brand new with all surfaces updates, shining and sparkling. Guests comment that the new premium bedding and fluffy pillows helped ensure a sound night's sleep, noting they will be pleased to recommend the venue to family and friends.

Guests offer thanks and kudos for the helpful manner and attentive attitude of the service staff, noting that the reception desk staff expedited check-in, offered assistance with tickets and tours and went out of their way to make sure that guests felt welcome and that they had everything they needed for a good night's rest and an enjoyable stay.

Guests praise the high standard of cleanliness maintained throughout the property and note that the on-going renovations of the property make it look like brand new. Every area is bright and clean with bathrooms gleaming.

The inn shares an indoor pool area with the adjacent Crown Plaza Hotel. If both properties are fully booked, the pool area tends to be a bit crowded and there are a shortage of tables, chairs, and loungers around the pool.

Some guests remark that the hotel is a good choice for cleanliness and comfort, but that the location is somewhat out of the way for access to many of the city's popular points of interest. The location, off I-72/55 is a bit difficult to access until one figures out the confusing traffic patterns required to exit the Interstate and drive to the inn.