Positive Reviews
positive:
Decent location near theme parks
Although this hotel probably won't suit people who want to be in the heart of things, many guests rate the location of this hotel fairly highly. One of the plus points is definitely its proximity to the area's theme parks, although guests also mention that well-known attractions such as the Alamo and the Downtown Riverwalk are easily accessible by car.
positive:
Reasonable rates and freebies
Rates at the Holiday Inn Express & Suites San Antonio Northwest Near SeaWorld are fairly reasonable. Guests also note that free perks such as on-site parking and Internet access can offer additional savings during your stay.
positive:
Staff is typically polite
Although not every guest agrees, many describe the staff as offering polite and friendly service. Check-in and room allocation seem to run fairly smoothly and issues brought to the attention of staff are generally addressed in a timely fashion.
Negative Reviews
negative:
Issues with rooms and suites
Opinions of the rooms and suites are mixed. Some guests were satisfied with the standards but others are far less impressed, and sometimes go so far as to say they felt like they were "slumming it." Reported problems include poor soundproofing, tired decor, dated furniture, and uncomfortable beds.
negative:
Complaints about housekeeping
In addition to the general disappointment about the rooms and suites, it also appears that you may encounter some frustrations with the housekeeping service. Issues include stained bedding and improperly cleaned rooms - trash cans were left full and towels were not replaced.
negative:
Overcrowding at breakfast
Feedback about this hotel suggests that a disappointing start to your day may be on the cards. Since the hotel is popular with families, there are numerous children in the breakfast area - a fact that can leave the area feeling crowded and food trays empty in the blink of an eye.