Holiday Inn Express & Suites Indianapolis - East, an IHG Hotel (Indianapolis, USA)

The front desk staff have received many rave reviews for their friendly, informative, and professional customer service. Guests often gratefully report a quick check-in despite an early arrival, or else a warm welcome despite a last-minute reservation. The fresh coffee in the lobby is most welcome, too.

Many travelers find the Holiday Inn Express Suites Indianapolis East offers good value for money and are quick to list the "free" amenities: breakfast, Wi-Fi, and parking are included in the rates for the rooms, which are widely described as clean, comfortable, and spacious. Many report an excellent night's sleep in a quiet room, and appreciate having a microwave and mini fridge. Kids love the indoor pool and the basketball court, especially after a long day on the road.

The hotel also offers an easily accessible location, just off the Interstate and at about 20 minutes from most of the city's top attractions and businesses, an ideal fit for guests who want to explore the city but prefer quieter surroundings at night.

Though many guests find something to like at the breakfast buffet, others have concerns about the overall quality, variety, or presentation. A few guests have also found the area under-staffed, noting the buffet was not re-stocked promptly and tables left un-cleared.

Though most guests find the rooms clean, a few guests have expressed concern about the condition of the linens and were sometimes shocked to have new sheets delivered, but no assistance offered to remake the bed.

Though many guests describe the rooms as comfortable, few deny the decor is dated, with some general wear and tear throughout.