Holiday Inn Express - Neptune, an IHG Hotel (Neptune, USA)

The guest rooms are generally described as very clean, modern, and spacious, with cheery decor and exceptionally comfortable beds. Families particularly appreciate the suites, with their extra living space, microwave, and mini fridge. The indoor saltwater pool is also widely described as inviting and well maintained.

The front desk staff often receive high marks for their friendly and professional customer service, with guests often noting "above and beyond" gestures of hospitality. Guests often remark that they are greeted warmly by every member of staff they meet, and award the housekeeping team high marks for "spotless" rooms.

Guests appreciate the hotel's location just off the Garden State Parkway, noting that the beaches of Jersey Shore and Asbury Park are within a short drive. The Jersey Shore Premium Outlets are also just a few minutes away, and young families often book the hotel for a day at the nearby Six Flags Great Adventure. There is a Wawa next door and several restaurants close by.

Several guests have reported a sleepless night due to thin walls, slamming doors, or inconsiderate large groups congregating in the hallways.

While many guests find something to like in the complimentary breakfast buffet, others describe the fare as "just average" and note it is necessary to get up early for the best selection. Some were also disappointed to find the area too crowded for a pleasant experience.

Though reviews of the staff are generally positive, a few guests found their room maintenance issues were not resolved effectively, and others were particularly frustrated by security's inability to resolve noise complaints.