Positive Reviews
positive:
Close to the airport and downtown Louisville.
With free shuttle transportation to and from the airport, and its location close to downtown Louisville, Best Western Plus Airport East - Expo Center is in a great position for either business or leisure trips. There are several nearby restaurants too.
positive:
Helpful, friendly staff.
Whether you need to know where a good local restaurant is, or you need advice on things to do and see, guests say that the staff at the front desk are more than happy to point you in the right direction. Generally, check-in seems to be quick and easy, and the overall service is professional and efficient.
positive:
Clean, comfortable rooms.
For the price they're paying guests seem very happy with the cleanliness and comfort of the rooms. If you're just looking for a decent place where you can get a good night's sleep, then this hotel should fit the bill. The rooms are spacious, the furnishings made for comfort, and it's pretty quiet too.
Negative Reviews
negative:
Some signs of wear and tear.
The hotel is a little outdated, with the decor showing its age. In addition to the esthetics, guests have reported that there are also some signs of wear and tear, such as loose plug sockets and poor quality TVs. The Wi-Fi doesn't always work brilliantly either, and it may take some perseverance to get online.
negative:
Few fresh options at breakfast.
The breakfast is included in the price, and if you are content with biscuits and gravy or a couple of waffles to start the day, then it's perfectly adequate. However, many guests crave something fresh and healthy in the morning, and say that there's a distinct lack of fruit, yogurt or fresh juice.
negative:
Some basic amenities lacking.
Unlike many similar hotels, this Best Western Plus doesn't offer microwaves or refrigerators in the rooms, which are the sort of standard amenities that many guests expect. Given that there's no restaurant onsite, this can be a source of frustration for some people.