About Holiday Inn Express Hotel & Suites St. Charles, an IHG Hotel
Located off Route 370, the Holiday Inn Express & Suites St Charles hotel lies within a ten-minute drive of the center of St. Charles and 35 minutes from downtown St. Louis. Facilities at the hotel include a business center and an indoor pool.
Along with en-suite bathrooms and individual heating/cooling units, rooms feature desks, microwaves, mini-fridges, and coffee makers. Guests also benefit from cable TV and free Wi-Fi.
Amenities available to guests include a fitness center, meeting space, coin laundry, and courier services. Additional conveniences include on-site ATM/Banking services, a front-desk safe, and free self-parking.
A complimentary buffet breakfast is provided. Plus, there are barbecue grills available for guest use. Nearby dining spots include El Agave and Massa’s St. Charles.
The Holiday Inn Express & Suites St Charles hotel is a 20-minute drive from Lambert-St.Louis International Airport and within 30 minutes of Saint Louis Zoo, The Gateway Arch, and the Butterfly House.
Positive Reviews
positive:
Clean and comfortable rooms
Past guests have consistently found the accommodation here to be of a good standard, with many describing the rooms as clean and reasonably spacious. Guests tend to find the beds comfortable and mention that the selection of included amenities adds convenience to a stay here.
positive:
Enjoyable breakfast
The quality of the free breakfast has impressed guests. The choice of food is fairly varied and it is found to be nicely presented. The only thing that some guests would have changed is the serving time, as business guests have felt that it kicked off a little too late.
positive:
Friendly service from staff
Although guests have had the occasional spat with management, the overall opinion of the service here is a good one. The front desk staff seems to have things running smoothly and any requests appear to be handled promptly.
Negative Reviews
negative:
Some maintenance issues
Guests have reported some minor maintenance issues in the rooms or, more specifically, in the bathrooms where slow-running and draining water appear to be fairly regular problems.
negative:
Small pool
Previous guests have enjoyed the pool but do tend to find it on the small side. Unsurprisingly, it’s popular with children so has the potential to become too crowded to use during busier periods at the hotel.
negative:
Occasional complaints of noise
Noise doesn’t appear to be a significant issue but guests have noticed that when other guests get a little rowdy, the staff hasn’t been all that quick to resolve the issue. There are designated quiet hours here but it seems that not everyone choose to adhere to them.