Positive Reviews
positive:
Staff Cares About Guests Needs
Visitors remarked that they enjoyed their interactions with the staff here, particularly the front desk employees. They cite they are competent when providing information about the area or making sure the accommodations meet guest expectations.
positive:
Convenient Travellers Location
Those who are travelling enjoyed this location since it's conveniently close to shopping, restaurants and other needed amenities while on the road. It's also close to points of interest such as the University and TCU Place.
positive:
Majority Enjoys Breakfast
Visitors mentioned that they really enjoyed having the option of a breakfast buffet at no charge each morning. Plus, they also like the taste and the food variety that was offered by the hotel.
Negative Reviews
negative:
In-room Wi-Fi Lacking
According to visitors, the Wi-Fi works well in the common areas, but when it comes to the guestrooms, it's another story. Guests cited that they barely had a connection and that was if they connected at all. Based on visitors’ reviews, guests who tried to do streaming found they were out of luck.
negative:
Not Quite HIE Standards
For those visitors who frequented other Holiday Inn Expresses, they mentioned that this location simply doesn't match their expectations. While functional, there are some areas that are beginning to show their age. Visitors cite things including loud air conditioners and non-functioning tea and coffee making facilities. So according to some travellers, this location might lack the newness they've experienced at other HIE's.
negative:
Parking Charge Not Appreciated
Visitors they felt parking should be included with the rate of the room and not a separate charged amenity. So, since this is not the case, they were taken aback when they had to pay for parking here.