Holiday Inn Express Hotel & Suites Salem, an IHG Hotel (Salem, USA)

Travelers often stop at the Holiday Inn Express & Suites Salem to break up a long road trip. Though the hotel is easily accessible from I-81, many guests are pleasantly surprised by the lack of traffic noise, and the mountain views from the lobby and breakfast room are generally considered a spectacular bonus. In warmer months, guests also enjoy the mountain view from the outdoor pool and whirlpool area.

The hotel's front desk staff have earned many positive reviews for their friendly, helpful service and knowledge of the area. Guests expecting the "usual" continental breakfast are delighted by the various hot dishes on offer at the complimentary buffet, and, when it's working, the pancake machine delights the young and young-at-heart.

Many tired travelers describe the beds as very comfortable, and describe the rooms as clean and well maintained. The microwaves and mini fridges are much appreciated, too.

Slow Wi-Fi or difficulty connecting to the internet have been reported by recent travelers. The lighting is too dim for some travelers, particularly for working or reading. Others are turned off by the decor, commenting that it is well maintained but out of date.

Though the front desk staff have received many positive reviews, incidences of long delays at check-in, billing errors, or indifferent customer service have been reported.

Though the hotel is widely described as quiet, some guests have reported poor sound insulation between floors or noisy air conditioning.