Holiday Inn Express Hotel & Suites Marina, an IHG Hotel (Marina, USA)

Many guests have described the hotel's front desk staff as exceptionally friendly, accommodating, and professional. A few team members are routinely singled out for their kindness and hospitality to children, elderly travelers, and guests with special needs. Travelers have also been pleasantly surprised by the variety on offer at the complimentary breakfast, and the freshly-baked cookies in the evening are a much appreciated treat.

Recent travelers describe the rooms as clean, comfortable, spacious, and generally in keeping with their expectations of a Holiday Inn Express.

Guests appreciate how close the hotel is to pretty Marina State Beach, and note the hotel is also well located for whale watching Santa Cruz or Moss Landing, as well as day trips to Monterey, Pacific Grove, or Carmel.

A "moldy" or "musty" smell has been reported, as well as some inconsistency in housekeeping, though the majority of the guests rate the hotel highly in terms of overall cleanliness. The hallway carpets may be due for replacement.

Though many (of course not all!) find something to like about the complimentary breakfast buffet, the disposable plates and cutlery detract from the overall experience.

Guests have been disappointed by the temperature of the hot tub, and some have found the area in need of greater maintenance. Many are disappointed that there is no pool, but thankfully the beach is within walking distance. Some unlucky travelers have experienced a lack of hot water in their rooms as well.