Positive Reviews
positive:
Clean and Updated Hotel
Holiday Inn Express Fargo-West Acres is a newly renovated hotel, hence the guests, rate it highly for its upgradation. The rooms are spacious, clean and comfortable, with soft beds and pillows. Guests are impressed with the modern facilities, free Wi-Fi and cleanliness of property.
positive:
Excellent Location
The hotel is located few minutes away from the Airport, which is a boon for travelers. Also, the most sought after shopping destination West Acres Mall, restaurants and nightlife is at a short distance from the hotel. Highway is also easily accessible from hotel.
positive:
Accommodating Staff
The staff is friendly and accommodating at Holiday Inn Express Fargo-West Acres. From early check-in and late check-out to solving room issues to giving restaurant recommendations, the staff proved how much they value customer service. Service has been appreciated highly by the guests.
Negative Reviews
negative:
Small Pool
Some guests felt that the pool is small (better for small kids) and water in it is cold. Some guests felt that the pool is small (better for small kids), not very clean and water in it is cold. However, some guests loved the bar for parents near pool and pirate ship.
negative:
A Few Minor Issues
A few guests reported some minor issues like problem with drainage in bathroom, problematic dressing drawer, lack of minifridge and microwave, dampness on first floor etc. However, these small issues did not effect the overall stay, which was made memorable by facilities and staff.
negative:
Scope of Improvement in Breakfast
Though most of the guests liked the complimentary hot breakfast, some felt that more options would have been better. Also, a few items were not properly cooked.