Holiday Inn Express Evansville - West, an IHG Hotel (Evansville, USA)

Holiday Inn Express Evansville West's staff lets you check-in early without any charges. If you arrive late, you can proceed to your rooms within five minutes. The employees are knowledgeable about the area and give clear directions to any venue you need to visit. Moreover, when they make major mistakes, they give you freebies.

You can now bring your beloved friends to your amazing getaways without worrying too much. The staff shows concern to them by asking the things you might need to take care of your pets well. The policies are strongly imposed so the dogs cannot disturb other guests whenever they bark.

The pool area will always meet your expectations. It is spotlessly clean, and safe enough for the kids and elderly. The towels have good qualities and the place is not always crowded. Moreover, the water is so refreshing; you will hate getting out of it.

The rooms sometimes smell musty. The bathrooms have chemical-like smells, which might be caused by intense cleaning agents. However, these smells are efficiently eliminated by the staff through opening the windows and spraying air fresheners.

Guests noted that there were about two to three staff assigned at the front desk who seemed to have poker faces all the time. They greet you upon arrival, but with a bit of coldness. However, upon complaining to the management, they were reprimanded and they genuinely apologized.

There were times when guests found some pieces of trash in the drawers. Some of them won't close properly. Thus, you are advised to inspect the areas and report to the staff. A repairman will be at your room in no time.