Holiday Inn Express Cologne Mülheim, an IHG Hotel (Cologne, Germany)

Many guests complimented the friendly staff members who were available for guests. One guest described how a staff member was professional and empathetic to his lost luggage and quickly settled the manner for him. Guests who had problems were usually help

Most guests understood the type of accommodation they were staying in and enjoyed that the basic were taken care of. Housekeeping was a constant with rooms found clean each day and the rooms were furnished appropriately. The rooms were serviced daily with

Many guests enjoyed the breakfast options each morning and felt the items were also filling. There were plenty of cereals, milk, coffee, tea, eggs, and bread. The quality is found to be optimal and the service from the staff to be professional. The breakf

The hotel did not offer enough amenities for some guests who thought the stay would have been better if the basics were covered well. Water bottles charged, no drawers, irons, tiny rooms, Internet service slow, and noisy rooms are some examples.

Guests were left hungry when the breakfast offered by the hotel did not have a hot item. The variety was limited and the wait for tables at breakfast did occur on occasions. Many who stayed would have preferred a bit more variety and a warm option for bre

The hotel is not a convenient location for some guests who thought the area was a bit boring and the walk to the train station took longer than expected. The tram is about 800 metres away and this takes time from the visit to Cologne’s centre.