Holiday Inn Express and Suites St. Cloud, an IHG Hotel (Saint Cloud, USA)

The front desk staff have received many rave reviews for their friendly, informative, and professional customer service. Many guests report that their room maintenance or other issues were addressed quickly and cheerfully, and the housekeeping team's efforts are well appreciated, too.

Pets are welcome at the Holiday Inn Express Hotel & Suites St. Cloud, and many appreciate the complimentary treats at the front desk as well as the nearby walking trails. Their human companions generally describe the rooms as clean, spacious, and well maintained, with comfortable beds and a strong Wi-Fi signal. The pool area is a hit with the kids, as it offers a shallow (one foot deep) splashing pool as well as a larger, deeper pool for stronger swimmers.

Drivers note that the hotel is easy to find, right off I-94 with a McDonalds, Burger King, Subway, and gas station within walking distance. Downtown St. Cloud and most of its attractions are about five miles away.

A few guests have noted that the hotel is popular with young sports teams, who, depending on the level of adult supervision, can be noisy in the hallways. They tend to have a devastating effect on the breakfast bar as well.

Though guests often recognize particular staff members for their professionalism, some of their colleagues have missed the mark. Key issues include indifferent or impolite customer service, and inconsistencies or oversights in housekeeping.

Though most guests enjoy the complimentary breakfast and agree that it is up to the chain's usual standard, a few guests are disappointed in the disposable cutlery and dishes.