Holiday Inn Dubuque/Galena, an IHG Hotel (Dubuque, USA)

This hotel makes it very easy for guests to enjoy and appreciate its close proximity to the airport. Not only is within roughly eight miles from the regional airport, but it offers guests a 24-hour free shuttle service. This has saved guests time and the stress of organizing transport prior to arrival.

This hotel has been praised for its excellent location in downtown Dubuque. It is near fantastic attractions such as Diamond Jo Casino, the National Mississippi River Museum & Aquarium and a host of off-site restaurants which have themselves received stellar reviews.

Guests have the chance to let their furry friends tag along on vacation when staying at this Holiday Inn. staff treat guest's pets very well and guests have been very pleased with the modest fees of letting pets stay on-site.

Complaints have been made about the level of sound-proofing at this hotel. Reviews have suggested that little provision has been made to ensure that an all-round peaceful environment is enjoyed by guests. Inside the rooms, neighboring guests can be heard clearly and this has proven to be disruptive of other guests' stay.

Reviews have suggested that the staff at this hotel could be a touch more enthusiastic about general customer service and friendliness towards guests. Guests have felt as though they were an inconvenience to staff who did not seem to enjoy working at this hotel.

This particular issue is not one that can be entirely controlled by hotel management. However, it has been noted in reviews that guests have been disappointed to find that their non-smoking rooms were riddled with the smell of smoke. Staff should enforce rules relating to smoking in designated areas only so to not inconvenience other guests.