Holiday Inn Detroit Northwest - Livonia - an IHG Hotel (Livonia, USA)

The hotel has a "Holidome", an atrium area with indoor pool. The adjoining recreation area has games and activities which is great for families. The hot tub and fitness room make nice features for the adult guests.

The staff here provides great customer service. They are friendly and really go out of their way to help customers. Their pleasant attitude makes for an overall welcoming stay.

Events and conferences held here give those guests extra special treatment. The WiFi access is fast and keeps good service. There are special catering and other services for those guests and the staff works hard to make sure everything goes as planned.

The rooms by the pool and atrium have some noise issues. Since this area is so popular with families, this means the sounds of lots of kids running and yelling is a constant background noise from early in the day to late at night. Ask for a room far from this if you want a relaxing and quiet stay.

Since the pool is a central feature of the building, the overpowering smell of chlorine floats down the hallways and into the units. The smell is very unpleasant in those rooms close to the pool. The restaurant food is just adequate and other features are well-used and worn.

The rooms match up with the tired appearance of the rest of the hotel. The decor is older and in need of modern touches. The furniture and features feel and looked dated and some features, like hot and strong showers, just don't make the grade.