Positive Reviews
positive:
Convenient location
Several reviews have indicated that guests appreciate the location of this hotel. Close to several restaurants, shopping malls and places of interest, including the Virginia Tech University, guests have often made this hotel their first choice for the sake of convenience.
positive:
Free breakfast is a hit
This hotel offers a free breakfast to guests. The convenience of not having to leave the hotel in order to find a good breakfast, as well as the money saved from this service, has been especially appreciated by guests. Furthermore, guests have enjoyed the delicious food items available as well as the range of options on offer.
positive:
Flexible and accommodating staff
Guests have been appreciative of the service given by staff members. Staff are always willing to help and voluntarily go out of their way to assist guests, be it allowing a later check-out time, recommending nearby restaurants or just offering a warm and freindly greeting.
Negative Reviews
negative:
Free parking, but not enough of it
Guests indicate that, although parking for this hotel is free, there is simply not enough of it. The nearby Walmart allows for guests to park in its parking spots but several guests have not enjoyed having to park off-site, even though it is not necessarily far away.
negative:
Sound-proofing would be appreciated
Reviews indicate that the sound-proofing efforts by this hotel could certainly be improved. Guests have been clearly able to hear neighboring guests as well as exterior noises due the lack of sound-proofing efforts.
negative:
Mattresses are nearing the end of their time
The mattresses at this hotel are slightly worn-out and uncomfortable. Guests suggest that an upgrade of the mattresses in guest rooms will certainly increase the quality of sleep for guests which will in-turn increase all-round guest satisfaction.