Holiday Inn Asheville - Biltmore West, an IHG Hotel (Asheville, USA)

Guests have been very pleased with the spacious and well-appointed rooms. Many reviews went further to praise the incredibly comfortable beds; guests almost always fell asleep quickly and had a full sleep only to wake up refreshed. The beds were said to have made a difference in the experience as it made for a peaceful and full night sleep.

This hotel obviously has a high regard for hospitality and customer service as guests have often commented on how quick and professional the check-in process is and how friendly the staff are when it comes to issues needing resolving. Guests are made to feel important and are the number one priority for staff at this hotel.

Guests have been very happy with the amenities offered at this hotel. Features such as the pool, hot tub and health and fitness center are just some of the features that guests have enjoyed. To add to this, guests need not leave the hotel to enjoy these features.

This hotel offers guests complimentary internet access. However, guests have complained that the internet is not fit to handle business orientated activities as it is very slow. Guests have been frustrated with the constant lagging of internet and hafting to login and re-login regularly. .

This hotel has received negative comments relating to its decor and the general parts of the hotel. Reviews have stated that the hotel needs a bit of modernization and maintenance. Small issues that don't take much effort need to be dealt with such as lamp shades and bed skirts etc.

Rooms are equipped with individually controlled air-conditioning. Guests, however, have laid complaints that the air-conditioning was not in full working order at all times which was an inconvenience.