Positive Reviews
positive:
Travel convenience
Guests staying at this hotel have appreciated its close proximity to the Sri Guru Ram Das Jee International Airport as well the railway station. These two locations are just 15 minutes of driving away from this hotel and makes for easy access for guests travelling by rail or by air.
positive:
A host of dining options without leaving the hotel
Several reviews have praised the food offered by this hotel. Not only is there a 24-hour room service option available, but guests are offered four on-site restaurants serving breakfast, lunch and dinner between them and doing so in either an Indian, Asian, Italian and Mexican style.
positive:
Attentive staff make all the difference
The staff members at this hotel make a huge difference by the excellent customer service that they offer. It is difficult to find a positive review that does not mention the friendliness and attentiveness that guests have received from all the staff, ranging from the check in personnel to the house-keeping attendants.
Negative Reviews
negative:
The air-conditioning could stronger
Guests have not been entirely pleased with the power and temperatures offered by the air-conditioning in the rooms. Units are not powerful and don't offer an option below a certain temperature which doesn't provide comfort.
negative:
Noisy neighbours will be heard from guest rooms
The walls separating the rooms at this hotel do not offer guests any sound-proofing as several reviews have complained about the noise coming from neighbouring guest rooms. This is mostly as a result of guests making noise.
negative:
Housekeeping can do a better job
The state of the rooms at this hotel is something that often comes up in reviews which indicate that more emphasis needs to be placed on the housekeeping staffs' attempts to clean the rooms before the arrival of new guests.