Hilton Galveston Island Resort (Galveston, USA)

Guests had glowing things to say about how they were treated by the staff members while staying here. They mentioned how staff members always seemed to be smiling and were very eager to answer questions or promptly resolve issues.

This property is right on the beach, which caused many guests to choose it for their leisure excursions. Furthermore, it offers easy access to seawall attractions, which was another perk for many guests who decided to stay here.

Guests were impressed with the attention given towards making the gym a very attractive place to work out. They said the equipment was in good condition, and that there was a decent selection of machinery to use.

Some guests complained that it is not very honest to use the word "resort" in this property's name. They said that caused them to have expectations that were too high, and ultimately disappointed them in terms of their general experiences.

If you're staying during a very warm time of year, you may notice that the hotel doesn't cool the room thoroughly. Some guests said, even when they set their units with the intention of getting cooler temperatures, that effort didn't generate the desired results.

Frequently, guests commented that they thought their stays would be much better, and that particularly, the rooms would be better equipped, since this is a Hilton property. In line with those same thoughts, some guests had the opinion that they were paying for the name alone, because the facilities did not warrant the commanded rates.