Heldrich Hotel and Conference Center (New Brunswick, USA)

The chief advantage of the Heldrich is its location, being convenient for Liberty Plaza, the restaurants and facilities of New Brunswick, and Rutgers University. The staff are friendly and efficient and the receptionists were especially complimented for their smooth check-in and willingness to provide information. .

The bedrooms are comfortable, and very well cleaned, and the beds proved to be very good. Guests appreciated the coffee maker and provision of complimentary coffee in the room. Business guests found that the meeting rooms were spacious and comfortable. .

The breakfast and the range of choices were very well liked, and the food in the restaurant was also thought to be good value. .

Noise from a music concert intruded into the meeting rooms and was distracting. The meeting rooms were uncomfortably cold and it seemed to be impossible to regulate the temperature. Similarly a guest who wanted to use the swimming pool was unable to do so because it was much too cold, and was disappointed with the changing and shower arrangements. .

The hotel's furnishings are beginning to show their age and signs of wear and tear, the decoration of the bedrooms and the bathrooms is in need of freshening and renewal. In one of the bathrooms the lack of a plug, and a towel rail hanging off the wall did not impress. Guests comment that the hotel is beginning to look in need of a makeover to make it more modern and to use natural light better.

Guests were surprised to find that there was no coffee or tea available in the lobby, and felt that it is unreasonable for a hotel of this class and price to charge for connection to the Internet. The restaurant seemed to guests to lack atmosphere. .