Harrah's Resort Southern California (Valley Center, USA)

Most guests rave about the great the outdoor pool, saying that it is large and always clean. They note that spa tubs are a great way to relax in the evenings, and that the on-site spa center has everything they need, including massages, and ayurvedic and aromatherapy treatments.

Many guests love the great gambling experience this hotel offers, saying that there are plenty of different slot machines to try a hand at. They also note that there are live Hold'em games in which patrons participate, and have only words of praise for the dealers.

When it comes to food, guests say that there is something for everyone at this hotel, noting that there are seven different restaurants on the premises. Most guests point out that buffet offered is especially tasty, as are the desserts.

Several guests say that the location of the hotel is not the best, and they point out that guests come here to enjoy gambling and entertainment at the property, and not do much else. They note that there are no shuttle buses operating in the area, so it is a good idea to come with a car.

Some guests note that it is difficult to get cell-phone reception at the location, saying that the signal is weak. They recommend asking for rooms on the south side or on top floor if requiring good reception, or using in-house Internet that is available for a fee.

Even though most guests feel that the employees are friendly and accommodating, some report a different customer service experience. Several guests note that front desk employees seem disinterested in guests, and are not willing to go that extra mile to ensure that everyone has a great stay.