Positive Reviews
positive:
Clean and Well-Organized Rooms
The guest rooms at Travelodge Colorado Springs are frequently cleaned to perfection and everything is well-placed for maximizing space. Guests also reported that the Wi-Fi always works, the views are nice, the beds are comfortable and all the amenities work properly.
positive:
Large Breakfast with Lots to Choose From
Guests reported that the breakfast served each morning at this hotel is quite large with many delicious, healthy options to choose from.
positive:
Outstanding Service
The service provided by staff is outstanding with guests reporting that the front desk staff are friendly and welcoming and are always ready to assist with anything guests need including reservations, directions and suggestions on things to see and do. Guests also reported that staff are very accommodating to the individual needs of guests, they go out of their way to ensure guests are enjoying their stay and they resolve issues immediately. .
Negative Reviews
negative:
Small, Unkempt Guest Rooms
The guest rooms at Travelodge Colorado are very small with little room to move about and store items. Guests also reported other issues with the rooms including a shortage of towels, a lot of dust, a moldy smell, uncomfortable beds, stained linens and carpet, malfunctioning air conditioning and Wi-Fi service and cracked windows. .
negative:
Poorly-maintained Facilities
Guests reported that the facilities around the hotel are in bad condition due to a lack of maintenance. The heated pool is not heated and is actually almost too cold to swim in. The pool is also quite dirty, some of the chairs around it are broken and the fitness centre has poor-quality, old equipment.
negative:
Poorly-stocked, Poorly-prepared Breakfast
Guests reported that there is not enough food to go around at breakfast because they often run out of many items and there isn't a lot to choose from to begin with. The food that is available is basic and bland. .