Guesthouse Hostal El Pilar (Madrid, Spain)

The hotel is situated in the very heart of Madrid, only 50 metres from Puerta del Sol, which many previous guests highlight as its best feature - among several. Reviewers delighted in exploring on foot with little hassle and being able to rely on public transport whenever walking was not possible thanks to the numerous metro stations nearby.

Many reviewers were particularly pleased with the fact that the hotel has 24-hour reception, which meant staff were available at all times of day to provide information and resolve any queries. The level of service here is also very well reviewed, further enhancing the benefit of the 24-hour front desk.

The rooms at this hotel receive largely positive comments, with previous guests agreeing that the standard of cleanliness is high, that the furnishings and fittings included help support all of their needs and ensure maximum comfort, and that the modern design appeals to a broad range of tastes. Most would happily recommend the hotel to others.

According to reports it is not uncommon for staff at this hotel to speak only basic English, which meant some confusing moments for previous guests though those reviewers say the communication was still effective enough and staff did everything they could to help.

A small number of previous guests encountered difficultly with noise due to the thin walls between rooms, which reportedly means those in neighbouring rooms can be heard.

Though the majority of previous guests were very happy with the accommodation, there are some complaints of the rooms and bathrooms being too small.