Positive Reviews
positive:
Quiet location close to Face Rock beach
Best Western Inn at Face Rock is set in a quiet location that is away from the noise of highway traffic, and just a short drive away from the beach and the Face Rock State Scenic Viewpoint. Local restaurants and shops are also easily accessible.
positive:
Great rooms and facilities
The guest rooms have been described as clean, well presented, comfortable and spacious. All the basics are covered at budget-friendly prices, and upgraded rooms offer the added luxury of a log fire. Ample free parking is available on-site and a coin laundry is available for guest use. Guests also enjoyed use of the swimming pool and hot tub.
positive:
Friendly and professional staff
Guests commented that the staff are friendly, courteous and professional, and make every effort to ensure that guests have a comfortable and pleasant stay.
Negative Reviews
negative:
Old hotel in need or updating
Some guests felt that the hotel needed a makeover, describing the general appearance as tired and the furnishings as old and outdated. For this reason some guests felt that the rooms were overpriced for the quality offered.
negative:
Disappointing breakfast experience
While many guests reported favorably on the breakfast offering, a few guests had disappointing experiences. Some guests felt that the breakfast buffet was limited in terms of non-sweet items while others complained that certain cooked dishes tasted bland.
negative:
Musty smelling rooms
On occasion guests reported that the rooms, especially the bathroom areas, needed freshening up as they smelled musty as if they had not been thoroughly cleaned.