Guesthouse Bayhaven Lodge (Byron Bay, Australia)

Centrally located, the hotel is within metres of the beach and just two-minutes' walk from the shops, cafes and restaurants in the town centre. Public transport is also readily accessible and a Woolworth supermarket is 15-minutes' walk away.

Guests described their rooms as clean, beautifully furnished with modern amenities and comfortable beds. The atmosphere is a peaceful one where guests can relax in their rooms or in the shared areas which are also well presented and maintained.

The staff have been described as very friendly, helpful as well as accommodating and willing to provide assistance and make guests feel comfortable.

Guests warned that the property lacks privacy as the rooms rented are in a house and the common areas and facilities are shared with other guests. The shared lounge is under CTV surveillance which may make some guests uncomfortable. The lounge is also used as a walkway by staff and other guests and the noise of guests entering and leaving the premises throughout the day and night has disturbed those residing in the front rooms.

Different sized rooms are offered and guests complained that both the bedrooms and en suite facilities were smaller than advertised, had limited storage facilities are were overpriced for the space and amenities offered.

Guests reported that there are strict rules such as the rule that guests are not permitted to have friends enter the premises. Use of the facilities are also limited and only guests staying a particular number of nights are permitted to use certain facilities such as the shared kitchen.