Positive Reviews
positive:
Nice, quiet location
Many guests have appreciated the property's location, as it is just outside of downtown Banff and, therefore, is very quiet at night. At the same time, the hotel is only a five minute walk from the town's main area, which means there are plenty of dining options nearby.
positive:
Large, comfortable beds
Numerous guests have liked the beds in the rooms at this hotel, saying that they are some of the largest that they had ever seen in a hotel room. In addition, the beds are very comfortable, according to guests, so it is easy to get a good night's sleep.
positive:
Friendly and knowledgeable staff
Multiple guests of this property have appreciated the attitude of the staff. These staff members are said to go out of their way to assist guests with any problems that they might run into and will give recommendations on things to do in Banff.
Negative Reviews
negative:
Limited breakfast offerings
Guests would have liked more variety at breakfast, as they have said that the buffet is somewhat plain and doesn't have much selection. Adding a few more items would have made these guests happier with the breakfast.
negative:
Poor parking situation
Past guests have complained about the parking situation at this hotel, saying that the property often runs out of spots and that the parking spots aren't well marked. As a result, vehicles end up being quite cramped because other vehicles have parked in random spots throughout the lot.
negative:
Below average sofa beds
There have been complaints about the sofa beds in the rooms, as they have left guests feeling sore and uncomfortable. These sofa beds could use an upgrade in the near future if the hotel is going to continue offering them.