Grand Washington Hotel (Istanbul, Turkey)

This hotel is within walking distance of a metro station and a tram line, providing quick access to Istanbul's public transport network. In a large city such as Istanbul, public transport is vital and being able to access it quickly is something the guests of this hotel hold in high regard.

There are an array of facilities on-site at this hotel for guests to use, including the fitness centre and spa facilities. Guests enjoy the range on offer and also state that the facilities in the rooms such as TVs and Wi-Fi are also very convenient.

Reception staff at this hotel receive regular praise for their pleasant and helpful approach. Reviews mention situations where the staff have been flexible and accommodating and guests appreciate this. Consequently the customer service is rated highly at this hotel.

Reviews regularly label the rooms of this hotel as small and lacking space. Guests would prefer more personal space, stating that with luggage in the room there is not much space to move around in.

Guests frequently mention the rooms to have very thin walls which do not adequately soundproof the room. Reviews report hearing neighbouring rooms and suggest that this can sometimes be disruptive. Noise from the lifts is also said to be irritating for those with rooms close by.

Breakfast is regularly criticised by numerous guests for being of an average quality and having a poor variation. Guests feel that for the price paid to stay at this hotel, the standard of breakfast could be a lot better and should have more choices.