Positive Reviews
positive:
Convenient location near attractions
The location of this hotel has proved to be one of the property's highlights. Guests describe the hotel as easily accessible from Interstate 90 and have found the city's various theme parks and attractions within a short driving distance.
positive:
Friendly and helpful staff
Overall, guests have been impressed by the standard of service offered at this Wisconsin Dells hotel, consistently describing the staff as friendly and welcoming. The staff also seem happy to assist with any questions, either about the hotel or the local area.
positive:
Fun water parks
One of the most obvious appeals of this hotel is the water parks it offers. For family fun, these water attractions really can't be beaten. Guests have described the water parks and pools as clean and well maintained if a little crowded at times.
Negative Reviews
negative:
Lack of on-site dining
The absence of a restaurant has proved disappointing to guests, particularly in respect of the lack of breakfast facilities. For a family-friendly property, the hotel definitely seems to be missing an essential. Though families have loved the water parks, they do tend to question the value for money offered by a hotel with no free breakfast facility.
negative:
Rooms and suites could be improved
Feedback about the standard of the rooms and suites here isn't all that great. Many guests do concede that the accommodation is clean and spacious but there are seemingly many negatives too. Those most often reported include dated decor and furniture, poor maintenance, and inadequately sized fridges.
negative:
Some facilities disappoint
Guests have reported issues such as broken vending machines, slow elevators, and poor Wi-Fi - comments that suggest that this hotel is rather poorly maintained in many areas.