Grand Bohemian Hotel Mountain Brook, Autograph Collection (Birmingham, USA)

Guests state that the reception staff at this hotel is very kind and friendly. They will go out of their way to help guests when they need them and will always offer suggestions on what to do and see in the local area of Birmingham. Guests mention that they also provide directions when requested and provide a smooth check in process.

Guests mention that the on-site pub has a lot to offer and that it is really a fun place to hang out. There are events and activities that go on in the pub and everyone seems to really enjoy their time there.

Guests state that the rooms are really spacious and offer a lot of room to move around and places to store personal items. Guests also enjoyed the many amenities that are offered at this property. Guests mention that the rooms are furnished elegantly and that the entire property is charming.

Guests mention that the service in other departments and aside from reception, is not very good. They state that they had to wait for long periods of time for specific things to be done such as cleaning of their room or valet service. They state that some staff members in other departments were undertrained and did not seem to know what they were doing.

Guests report that there are hidden fees such as an extra charge for valet. They also felt as though the nightly rate was overly expensive and they were frustrated when they received their bill at the end of the stay.

Guests mention that the guest parking lot is mostly always full. You are then forced to pay the valet price, which they believe not a fair practice.