Positive Reviews
positive:
Child-friendly resort
The Eagle Ridge Resort & Spa is geared up for all ages, but families with children will be especially delighted with the many activities that cater for the little ones over the weekend. Children will love the movies in the park, swimming, the bouncy house and paddle boating.
positive:
Nature at its best
The setting at the resort is spectacular. The golf enthusiast will be impressed with the amazing golf course, or the nature lover can take a stroll around the beautiful estate. To cool off at the end of the day, you could choose to relax in the pool, or be treated at the spa.
positive:
Downtown Galena very convenient
Downtown Galena is conveniently situated just a short drive from the hotel. Travelers will be able to enjoy a host of dining choices, or shop up a storm at the many different shopping outlets. For those who enjoy the nightlife, then you will not be disappointed.
Negative Reviews
negative:
In need of an update
Some guests feel that the decor at the hotel is in need of an updated, more modern touch. Appliances like the fridge and kettle are well used, and could do with being replaced. Others would like to see a total renovation of the entire room. For most visitors, however, this has not been enough to spoil a great vacation.
negative:
Some smelly, damp areas
Guests have complained about a musty, damp smell, and dirty carpets in some of the rooms, while others have reported mold in the bathrooms and blocked sinks. There are however guests who have loved their clean, comfortable rooms, and have been entirely satisfied with their stay.
negative:
Maintenance needed in some areas
There have been some reports from guests who have struggled with some appliances and amenities which are considered to be quite necessary. The steam room, treadmill and TV sets have been faulty, and one guest has been unlucky to have a toilet that was not in working order.