Positive Reviews
positive:
Central location provides unparalleled convenience
The hotel is conveniently located in downtown Quebec. This means that almost everything guests may want and need is just a short distance away. Moreover, public transportation is easily accessible, making almost everything in the city just minutes away.
positive:
Spacious rooms allow guests to relax
The rooms really embody comfort. They are spacious, well lit, and well equipped. The comfortable beds are a great plus for guests to enjoy a relaxing stay. Additionally, the availability of Internet connection in the rooms ensures an almost hassle-free stay.
positive:
Free shuttle is very convenient
Four Points by Sheraton Quebec Resort's free shuttle to and from the main downtown area is definitely a very helpful service. Guests who have appointments in the center will surely be glad. This is particularly convenient to those who are not very familiar with the area.
Negative Reviews
negative:
Some staffs are not very friendly
The staffs are ensured to be friendly and accommodating. However, few aren't as warm as they should be. The management, though, does not ignore these kinds of behavior, and can rest assured that they are surely improving in this area.
negative:
Issues with housekeeping may arise
Housekeeping staffs are normally efficient with their jobs. They are tasked to clean daily, and therefore, keep your room spotlessly clean throughout your stay. However, there were times when they failed to immediately replace toiletries and dirty linens, according to some guests.
negative:
Service in the restaurant is a bit discouraging
The foods served in the restaurant are definitely great. However, the service, especially when full, may be a bit discouraging. The waiters may fail to be attentive to the guests, making the dining experience rather unpleasant. This does not happen always, though.