Positive Reviews
positive:
Handy location on edge of town
Motorists in particular found the location very convenient due to its proximity to the M4 motorway and ample free parking on-site. It was also within two miles of the town center and within easy reach of business and retail parks surrounding Swindon. It was also about 45 minutes' drive from Bristol and the Cotswolds.
positive:
Friendly service
Most reviewers paid tribute to the friendly, helpful and polite personnel. There was praise for their can do attitude and some reviewers described the customer service as helping to foster a family-friendly atmosphere.
positive:
Positive about rooms and facilities
Rooms were reportedly comfortable, clean, spacious rooms and well-appointed. Many guests also liked the well-maintained grounds and recently-remodelled interiors. The hotel was said to be fairly quiet, but occasionally light sleepers in certain rooms were disturbed by noise during functions and events. Leisure and fitness facilities like the pool, gym and sauna were popular with most visitors.
Negative Reviews
negative:
Limited free Wi-Fi
One repeat grumble from critics was that this hotel treated Wi-Fi as a premium service, meaning there was no free network for guests to use in standard rooms. However, free Wi-Fi was included in upgrade rooms and was also offered in public areas. Some guests using the paid Wi-Fi service occasionally reported problems staying connected to the network.
negative:
Divided over comfort of beds
Plenty of reviewers loved the beds, describing them as comfortable and cozy. However, some critics claimed the beds were tired-looking in some rooms or that the mattresses were too soft, although this is often a matter of personal taste.
negative:
Pricey bar and breakfast
According to many reviewers, prices for bar drinks and breakfast weren't terribly competitive.