Delta Hotels by Marriott Grand Okanagan Resort (Kelowna, Canada)

Staff here are well versed in caring for the needs of leisure and commercial guests; the latter including those attending conference and business events. Everything goes like clockwork with efficient staff offering the same diligence to large scale event organizers as they do to individual visitors.

Working parents, attending events here, can bring the family too, knowing that there are leisure facilities here to keep all family members happy and entertained. Pool areas are particularly appealing and food and drink are of excellent quality and well priced.

No need to 'paws' for thought; the hotel is not just very welcoming to pet owning guests, but the rooms are updated to take account of the needs of those very special members of the family.

The restaurant prices are well OTT, as is the room itself. TV rental movies? You've guessed it; they're far too costly.

When paying these imaginative tariffs, you reasonably expect the basics, such as breakfast, room safe, water and parking to be included; but no! Having tasted blood, the hotel stacks up the costs even further. If they weren't so greedy, they'd offer a 'room only' tariff which would be popular with the business community. Bet they don't do it!

The pool area has taken a nose dive and is maintained in very poor order. Not very attractive and not well serviced. There's no sound proofing so you still get noisy from neighboring rooms and via feral kids romping up and down the corridors.