Positive Reviews
positive:
Direct access to the beach and boardwalk.
Right off Ocean City's boardwalk is the Crystal Beach Hotel, meaning the property has direct access to the beach and ocean. There are also plenty of opportunities for shopping, dining, and entertainment that can be reached by foot.
positive:
Overall relaxing setting for a getaway.
Despite its location on the popular boardwalk, this hotel is in a quiet area. Between the peaceful setting and comfortable furnishings, this hotel is a great place to relax on vacation while taking in views of the Pacific Ocean.
positive:
Front desk staff are a highlight for many.
Staff members throughout the Crystal Beach Hotel are friendly and helpful, but it's the front desk staff that make a real impression. Always gracious, these employees have great personalities that help guests feel truly welcome.
Negative Reviews
negative:
Accommodation is very light on the frills.
This hotel is best suited for tourists looking for adventure while exploring the area. While there is plenty of fun and entertainment nearby, at the hotel itself are few frills and amenities.
negative:
A deeper cleaning is needed in the guestrooms.
More time could be spent cleaning the guestrooms at the Crystal Beach Hotel to satisfy every guest expectation. Particularly troubled areas are the bed linens and carpets, which need a more thorough cleaning to get rid of stains.
negative:
Pool is an okay amenity but not a great addition.
The pool featured at this hotel is a nice surprise for some guests, but it is hard to get really excited by the small amenity when the property is so close to the ocean. A downside about the pool is the high fence erected around it, which blocks the view from many of the first floor guestrooms.