Positive Reviews
positive:
Spa facilities come highly recommended.
Visitors to Congham Hall Hotel & Spa are very complimentary when it comes to the full-service spa. According to many, the spa offers first class massages and treatments delivered by friendly and professional employees. Meanwhile, the facilities themselves are said to be pleasant and enjoyable.
positive:
Pleasant countryside setting.
Many guests remark on the hotel's countryside setting, praising the splendid views and calming atmosphere. In particular, guests are fond of walking within the hotel grounds, which include apple orchards, herb gardens and other scenic delights.
positive:
Customer service held to a high standard.
The hotel has a reputation for delivering a high standard of customer service. Past guests have been complimentary in their reviews of the front desk staff, restaurant servers, bar staff and spa personnel, reporting that they are made to feel welcome during their stay.
Negative Reviews
negative:
Some rooms are smaller than expected.
While many guests staying at Congham Hall Hotel & Spa are impressed by their accommodations, a few report that some of the rooms are smaller than might be expected. According to these guests, these small rooms can also be hindered by cramped furnishings.
negative:
In-room temperature can be a concern.
A number of guests have experienced issues with in-room heating during their stay. Some summertime visitors report that rooms are too hot, while a number of wintertime visitors have found their stay to be on the cold side.
negative:
Rural location impacts Wi-Fi connection.
Congham Hall Hotel & Spa is located in the countryside, approximate five miles from the nearest town. This rural location means that the hotel's Wi-Fi connection is not always as fast as guests would like. With most guests looking to enjoy a break from the hustle and bustle of everyday life, this ordinarily proves not to be a major issue.