Candlewood Suites Virginia Beach Town Center, an IHG Hotel (Virginia Beach, USA)

According to most guests, the rooms are quite spacious and have everything you need to make them a home away from home for the duration of your stay, since they are equipped with full kitchens, flat-screen TVs and large bathrooms. .

The hotel is located in downtown Virginia Beach with many shopping and dining options nearby. Furthermore, popular attractions are easy to reach, since the Sandler Center for Performing Arts is within walking distance and the Oceanfront, the Naval Station Oceana and Mt. Trashmore Park are only a short drive away. .

Guests stated that the entire staff was friendly, helpful and quite knowledgeable in terms of popular restaurants, great shopping and the best transportation methods. .

Guests pointed out that the rooms started to show signs of aging, as a closer look revealed loose grout in the bathrooms, the wood laminate was peeling off the desk surfaces and the rooms had a musty odor. Moreover, while energy-saving efforts are definitely commendable, guests pointed out that the way the hotel had pre-set the thermostats, it seemed impossible to cool the rooms to the required temperature, as the air-conditioners appeared to go only to 78 degrees. .

Several guests noted that the bathrooms were dirty, especially under the cabinets and sinks, which made it seem like housekeeping only performed a rather superficial cleaning. .

Several guests reported inaccurate billing charges, as there were incidents of being charge twice, erroneous incidentals being added to the wrong guest's account and the refund process appeared to be quite lengthy and cumbersome.