Candlewood Suites Eugene Springfield, an IHG Hotel (Eugene, USA)

Many happy guests say that the kitchens are one of the best parts about staying at the Candlewood Suites. They drew attention to the extensive furnishings, which included cooking implements and dishwashers, provided to guests.

Other happy reviewers were surprised to find that laundry use was free for guests, so long as they brought their own detergent. This was very surprising to many, and very useful to everyone from business travelers to families on the tail end of long road trips.

Happy reviewers consistently mentioned the solid service as a bright spot during their stay. From special requests during family emergencies, to quick and easy check in, the hotel employees went out of their way to welcome guests. Reviewers even mentioned some staff members by name to thank them.

Many guests wrote that they wished that breakfast was included with the room. It is customary for many hotels to offer at least some fruit and pastries in the morning hour. However, this hotel does not, as it equips guests with kitchen units so that they can cook for themselves.

Disappointed guests said that street side rooms were not always the best when it came time to sleep. Road noise permeated the walls, making it difficult to get a full night's rest. Noise continued in the morning hours as well.

Many guests compared this hotel to nearby chains, and did not find the comparison favorable. They thought that, considering the extra cost, the Candlewood Suites should provide more services, most notably breakfast.