Positive Reviews
positive:
Great location
Many guests appreciate that the property is ony blocks away from banks, restaurants and shopping centres, and note that the nearby parks and reserves offer exciting activities such as ziplines, snorkeling and swimming in cenotes. Others add that the ruins in Coba, millions of acres of coastal jungle in Sian Ka'an, and the world's largest natural aquarium in Xel Ha are easily reachable.
positive:
Friendly and helpful staff
Several guests mention that the front desk staff is attentive and polite, and appreciate that the manager personally greets guests at the welcome reception. Others add that all staff are fluent in English, and say that the tour desk provides accurate information about local transportation rates, distances to attractions and weather conditions.
positive:
Impressive breakfast
Many guests mention that the breakfast area is spacious, and note that there are several large windows that allow plenty of natural light inside. Others appreciate that savoury omelettes are made-to-order, and say that the coffee and tea are freshly brewed, the breads taste home-baked, and there is a wide variety of fruits, cereals and juices.
Negative Reviews
negative:
Air conditioning is not effective
Some guests comment that the rooms feel stuffy, and dislike that the air conditioning units trip frequently. Others add that the hallways lack proper ventilation, and note that air conditioning in the lobby is not effective.
negative:
Small rooms
A handful of guests say that the space between furniture is tight, and note that the bathrooms feel cramped, and there isn't sufficient room for luggage storage. Others add that the rooms do not have adequate seating, and comment that the balconies are small.
negative:
Plumbing needs repair
Some guests mention that the water pressure in the showers is low, and dislike that hot water is often not available. Others add that the faucets leak.