Best Western Royal Plaza Hotel and Trade Center (Marlborough, USA)

Guests are highly complimentary about the standard of the free breakfast served at this hotel. Reviews indicate that you'll enjoy good quality food and ample choice. Furthermore, the food is nicely laid out and the service from the staff in Zachary's Restaurant is excellent.

The staff at this hotel appear to go all out to offer a great service. The front desk team seem happy to accommodate guest requests and appear to deal with any feedback professionally. Late check-out is an option here.

This hotel offers a convenient setting within a few minutes' walk of the Royal Plaza Trade Center. There are also shopping and dining options in the immediate area and other attractions are within a short drive of the property.

Numerous guests comment that although this hotel is clean and comfortable, it does look quite old and dated. Refurbishments are taking place, so it's possible that these issues will be addressed over the coming months.

There do appear to be some maintenance concerns at this hotel, particularly in the guest bathrooms. Reported problems include cracked counters and loose fixtures. Also, there appear to be some problems with standing water in the showers.

If you want to order breakfast to enjoy in your room, you may well end up feeling frustrated. Some guests found that they were kept waiting for up to 40 minutes before anyone would answer the phone. Adding further insult is that the delivery times are subsequently slow. It may be better to eat in the restaurant as this is typically a good experience.