Best Western Premier Kansas City Sports Complex Hotel (Kansas City, USA)

From solving unusual problems to providing day-to-day customer service, guests frequently praise the hotel staff for being friendly, helpful and knowledgeable.

The beds - and particularly the pillows - get a special mention from guests who have stayed here, who say they are had a very comfortable night.

Many guests choose this hotel because it's so close to the stadiums, making it ideal for visitors who are attending events there. There are also enough restaurants in the vicinity to give guests lots of choice.

Most guests were more than satisfied with the hotel and their rooms, but a small number of guests complained of broken or unclean items and furnishings. Among the problems these guests raised were broken air-conditioning, lights and phones, and unclean, moldy or leaky bathrooms.

A few guests have reported that check-in took a long time, that their rooms were not ready when they arrived, or that their bookings were not available as requested. In a small number of cases, some guests said their rooms were not cleaned in advance of their check-in, and that they were asked to wait or had their rooms switched.

Although most guests are happy to pay the price for the standard of accommodation on offer, and the proximity to the stadium, a small number of guests felt that the hotel's prices and also its star rating should both be lower, and were disappointed at what they got for the price they paid.