Best Western Premier Airport/Expo Center Hotel (Louisville, USA)

Guests particularly liked how close this property is to Churchill Downs, and thought the convenient location made it very easy to enjoy horse racing events. Furthermore, guests said they found it simple to reach other attractions, ranging from places to eat to shopping destinations.

Guests agreed that the treatment from staff was very impressive. They remarked that the staff were responsive and seemed to truly care about getting issues resolved as soon as possible. Furthermore, guests said the staff were personable and showed approachable behaviour.

Generally, guests found that their rooms were tidy when they arrived, and stayed that way for as long as they resided at the hotel, thanks to attentive housekeepers. The acceptable level of cleanliness helped guests feel that this was a reliable place to stay.

Guests thought the entire property looks very old and needs major updates. They especially thought the rooms were very worn. When guests brought up this matter to the staff, they were told that efforts are being made. Guests remarked that there's still a long way to go until this hotel has a competitive appearance.

Guests often detected intense smells when they were in the hotel's corridors or inside their rooms. Usually, the odours seemed to be related to moisture problems that caused the rooms to become damp, but guests smelled smoky aromas even when in non-smoking areas, too.

Guests were disappointed that the hotel's breakfast does not include hot fare. They thought if it did, the offerings would have been much more appealing.