Positive Reviews
positive:
Convenient location in McAllen
The property has an excellent location according to most guests. McAllen Miller International Airport is just right across the street, while the La Plaza Mall can be reached within a five-minute walk. Furthermore, most of the guests here stayed because they are attending conference or a special event at the nearby McAllen Convention Center.
positive:
Attentive and informative desk counter staff
Upon arrival, guests were met by polite and accommodating front desk agent who gladly checked them in. Receptionists also give necessary information and offer reliable recommendations on where to eat and what places in the area to visit. Here, you can expect superior services from the front desk!
positive:
100% smoke-free hotel!
Wingate by Wyndham McAllen is true to itself as a 100% smoke-free hotel. All rooms are non-smoking, and guests never traced a smell of cigarette smoke. You will not also see guests smoking inside the premises.
Negative Reviews
negative:
Issues with reservation may arise
Some of the guests who booked rooms online weren't acknowledged by the front desk. Some contacted the hotel directly to make a reservation, but still got rooms that they did not request. When this happens to you, speak to the manager to have the issue settled right away.
negative:
Towels are not readily replaced
There are a couple of fresh towels already provided when you enter your room. However, you would have to go down the lobby and ask the front desk when you need another one. Some guests find this too problematic and hassle.
negative:
Poor Internet service
Wi-Fi is a huge problem of the hotel, as the connection always snaps wherever guests are in the room. Do not rely on this free service, and instead bring your own Internet device. There are also nearby stores offering free Wi-Fi.