Positive Reviews
positive:
Modern, spacious rooms
The Best Western Plus Hotel and Conference Center in Kingston New York offers rooms and suites that have recently undergone refurbishment. Rooms are modern and most provide plenty of space with new, quality appointments including new, very comfortable beds. Housekeeping are also diligent and professional, leaving rooms clean and well-stocked with consumables.
positive:
Excellent complimentary breakfast
The hot breakfast buffet offered by the hotel is far superior to most of the complimentary breakfasts offered by other hotels in a similar price range. Breakfast options are comprehensive and presented in a clean and modern, well-organized buffet area.
positive:
Thoughtful and caring staff
Best Western Plus hotel staff are all very approachable and show genuine care and concern for all of their guests. Personal service abounds throughout the hotel, from attentive and efficient front desk staff, through to room service and housekeeping.
Negative Reviews
negative:
Conferences can be overwhelming
Being a hotel and conference venue, the hotel can become extremely busy and non-conference guests may sometimes feel overwhelmed or excluded from being able to enjoy certain hotel features such as the bar, indoor pool or restaurant. It is advisable to rather check, when booking, if any conference or events are scheduled for the same period to avoid this type of situation.
negative:
Noise and privacy issues
Rooms seem to lack in quality sound insulation and it is very easy to hear people moving around outside or in adjoining rooms. The bathrooms also feature an interconnected ventilation system, making it easy to hear other guests via the en suite bathrooms.
negative:
Pet-friendly can be disruptive
The hotel is pet-friendly which may not be to everybody's liking. While most pet owners ensure that their dogs are well-behaved, barking can sometime be a problem.