Best Western Plus Hotel & Conference Center (Baltimore, USA)

According to some reviewers, the main reason to choose this hotel as an accommodation option is its location, which most guests find convenient. The complimentary shuttle service is a useful inclusion that ensures guests can explore Baltimore with ease.

The selection on offer at breakfast is excellent and the food is well-prepared according to most guests, though some mention items they would like added to make the spread even more appealing.

Most guests are very positive about the pool, saying it was one of the highlights of their stay - particularly for families. Others mention the 24-hour fitness center as an especially positive aspect of the hotel.

Many guests feel this hotel is badly in need of a remodel, saying they felt the décor was old and outdated, and that furniture, carpets and the establishment in general are worn. Some say the furniture in their room was uncomfortable, while others note that even the vending machine selection was old and should be updated.

Though most reviewers found the complimentary shuttle service to be a useful addition that enabled them to find their way around the city easily, others felt the location was poor as driving was essential if one wanted to explore. Some guests say the fact that there are few shops and restaurants nearby is also a negative.

The hotel offers smoking and non-smoking rooms, but some non-smoking guests found themselves in a smoking room, which they did not find appealing. Several reviewers note the unpleasant smoking smell lingering in their room.