Positive Reviews
positive:
Large and Spacious room
The large and spacious rooms at Best Western Ocean City Hotel & Suites have been liked by previous guests. As reported by several guests, the rooms have ample storage space and enough area for you or young ones to walk around.
positive:
Excellent customer service
Past guests have had a pleasant stay because of the excellent level of service offered by the humble team at work. From front desk to service staff, the staff members are willing to go out of the way to make guests feel welcomed.
positive:
Incredible location
The location of the hotel is incredible if you like to walk or take public transport to explore the places around. The property is close to shopping malls, beaches, bars and restaurants for you to enjoy every bit of your holiday.
Negative Reviews
negative:
Breakfast- Just limited options
Guests have felt that there is a scope of adding more dishes to the buffet breakfast as at the moment, there are limited options. Moreover, there aren't any good bakery items in the menu, which has not pleased many guests.
negative:
Cleaning standards are poor
Past guests expressed their concerns over the cleaning standard they noticed during their stay at the hotel. Guests expressed concerns over mouldy bathroom, dirty towel, bedding and dust on the furniture in guest rooms.
negative:
Hotel in need of refurbishment
Best Western Ocean City Hotel & Suites is in need of refurbishment. As mentioned by previous guests, the wall paint has started to come off. Moreover the décor and styling needs to be looked at, as the overall hotel has started to look very old and outdated.