Best Western InnSuites Phoenix Biltmore/Scottsdale Hotel & Suites (Phoenix, USA)

All rooms are spacious and airy in addition to being comfortable; they are fitted with a range of modern amenities and complimentary items that ensure that guests feel at home for their stay. Guests can enjoy complimentary toiletries and bottled water as well as cable television and a comfortable bed. Furthermore, the daily housekeeping service ensure that a high level of cleanliness is maintained in the suite.

The staff are all extremely friendly and attentive, ensuring that guests feel welcome and comfortable upon arrival; they are happy to help with any queries or meet any requests guests may have.

The complimentary buffet-style breakfast was praised by the majority of guests who felt that it is good value and very satisfying. Guests can enjoy a wide range of hot and cold breakfast items that are freshly prepared and well-stocked. The breakfast should meet all dietary tastes and requirements and is extremely tasty.

The Wi-Fi, while free, is very intermittent in its connection quality and can be unreliable; some guests found that they had a hard time connecting and accessing the internet from their room.

While a large number of guests were complimentary towards the breakfast, others found that it could be cold and that the food selection became limited towards the end of breakfast hours. These negative breakfast opinions could be due to guests visiting the breakfast area towards the end of service.

Some guests felt that because of the hotel's proximity to a busy road, that they could hear a lot of traffic throughout the night and some guests found that the walls were somewhat thin and that they could hear their neighbours. It is recommended that prospective guests request a suite in the back of the hotel, away from the road.